Returns Policy

Returns Policy
- Changed your mind?
- Product Exchanges?
- Goods faulty upon receipt?
- Goods damaged upon arrival?
- Received the wrong goods?
- Goods have developed a fault?
Returns Instructions
Returns Address

Returns Policy

We hope that you are pleased with your purchase from pricebustergolf.co.uk. However, we understand that there are occasions when you may need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.

Remember, if you are not 100% happy with what you have bought then just send it back to us - unused and in its original packaging - within 30 days for a full refund, no questions asked!

What to do if you have changed your mind?

Please contact us as soon as possible if you have simply changed your mind and wish to cancel you order, making sure that you quote your Order Number (contact details as below).

If your order has not been processed and shipped then we can cancel it immediately and no money will be debited from your card. However, if your order has already been despatched then you will need to contact ourselves on 01229 836010 in order to arrange collection, this will be done at no cost to yourself (see Returns Instructions below) and within 30 days of the date that the item was delivered to you. On receipt of the goods we will issue a full refund for the cost of the goods to your original payment method.

Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.

What to do if you want to exchange your product?

If you have received a product that is not quite right (eg. shoe size, bag colour, etc) then you can return it to us for an exchange, if you so wish. You will need to return the goods to us and within 30 days of the date that the item was delivered to you (see Returns Instructions below for further details). If you send a product back for an exchange we will charge you for shipping the new product back to you (currently £3.99 UK mainland, £6.99 UK Islands, & £9.99 Europe). Please enclose a cheque for the amount due (made payable to pricebustergolf.co.uk), specify a debit/credit card to take payment from, or call us with your debit/credit card details.

Please note that return shipping costs can only be refunded where we have sent the wrong goods in error.

Tip: To receive the item that you need faster simply place a new order for the item you require (remember that we only list items that we have in stock and available for immediate despatch). You can then return the original item as per our Returns Instructions below and we will issue a full refund for the cost of the goods to your original payment method upon receipt (postage and insurance are not refundable).

If you wish to exchange a particularly large or heavy item we can arrange for a replacement to be couriered to you and have the original goods collected at the same time. Please call us for an individual price quote for this service.

What to do if your goods are faulty upon arrival?

If the goods are faulty upon receipt or on first use then please contact immediately. We aim to replace any defective items with replacements and collect the faulty club from your premises. If we are unable to supply an exact replacement, and/or a viable alternative cannot be supplied either, then we shall issue a full refund to you via your original payment method.

What to do if your goods appear damaged upon arrival?

Please also inform us immediately if your goods were damaged in transit. If goods are visibly damaged upon receipt please accept delivery and then contact us. We will then arrange for replacement goods to be despatched to you, or an alternative course of action to be taken, if you so wish. We will also arrange for the courier to collect and inspect the damaged parcel, so please ensure that you retain everything as is at the delivery address so that our claim with the courier can be validated.

What to do if you have received the wrong goods?

Please contact us immediately if you think that you have received the wrong goods and we will make every effort to rectify the situation in the quickest and most convenient way possible, and at no further cost to yourself. We will arrange for replacement goods to be despatched to you and for the other item/s to be collected.

What to do if your goods have developed a fault?

All products are backed by a 12 month manufacturer's guarantee from the date of purchase. If you experience a problem with your goods please contact us, with your original Order Number to hand. Subject to your exact requirements we can then arrange collection of the faulty product, plus delivery of a replacement, or discuss any other preferred course of action you would like us to take.

Returns Instructions

For all returning goods, including shoes/clothes that do not fit, please include a copy of your original Sales Invoice, clearly explaining what action you would like us to take. Make sure that the goods are packaged safely and securely in their original packaging, and that you use a signed for service with adequate insurance to cover the value of the equipment to return the goods. We recommend that you use a reputable courier, such as Royal Mail for smaller items or Parcelforce for larger items.

Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange you will be charged for shipping the new product back to you (currently £3.99 UK mainland, £6.99 UK Islands, & £9.99 Europe). Please enclose a cheque for the amount due (payable to pricebustergolf.co.uk), specify a debit/credit card to take payment from, or call us with your debit/credit card details.

Returns Address
FAO: Returns Department
pricebustergolf.co.uk
Unit 1, Mount Pleasant Industrial Estate
Dickinson Street
Oldham
Lancs
OL4 1HD

Tel: 0845 2604 247 (Mon-Fri 09:00-16:00)

Your statutory rights are not affected by the above terms and conditions.